Carpet Cleaning TW8 Terms and Conditions
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaning TW8. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, business, landlord, tenant or organisation who requests or receives services from Carpet Cleaning TW8.
Company means Carpet Cleaning TW8, the cleaning service provider.
Services means carpet cleaning and any associated or ancillary cleaning services agreed between the Client and the Company.
Premises means the property or location where the Services are to be performed.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet, rug, upholstery and related cleaning services in the local service area, including residential and commercial properties. The exact scope of the Services, including areas and items to be cleaned, will be confirmed at the time of booking or in subsequent written confirmation.
The Company reserves the right to refuse or suspend Services if the Premises are unsafe, if access is not reasonably possible, or if conditions are materially different from those described at the time of booking.
3. Booking Process
3.1 Booking requests can be made through the Companys accepted communication channels. By making a booking request, the Client confirms that they have the authority to enter into an Agreement for the Premises concerned.
3.2 All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may, at its discretion, request additional information about the Premises, access arrangements and specific cleaning requirements before confirming the booking.
3.3 The Client must provide accurate details regarding the size of the area to be cleaned, the type of flooring or fabric, known stains, the condition of carpets, and any special requirements. If information provided is incomplete or inaccurate, the Company may adjust the quoted price, the time required, or decline to provide the Services.
3.4 The Client is responsible for ensuring suitable access to the Premises at the agreed date and time. This includes arranging keys, entry codes, parking where required and any permissions necessary to carry out the Services.
4. Estimates and Prices
4.1 Any price provided before inspection of the Premises is an estimate based on information supplied by the Client. The final price may vary following inspection where the actual conditions, measurements or requirements differ from those described.
4.2 The Company will inform the Client as soon as reasonably practicable if an adjustment to the estimated price is necessary. The Client may accept the revised price or decline the Services. If the Client declines after the team has arrived, a call-out or cancellation fee may apply as set out in these Terms and Conditions.
4.3 All prices are quoted in pounds sterling and are exclusive or inclusive of applicable taxes as stated on the quotation or booking confirmation.
4.4 The Company reserves the right to review and amend its rates and fees periodically. Changes will not affect confirmed bookings already accepted by the Client and the Company.
5. Payments
5.1 Payment is due in accordance with the terms provided at the time of booking or as specified on the invoice. This may include payment on completion, payment in advance, or payment within a specified number of days for approved business accounts.
5.2 The Company accepts payment by methods notified to the Client during the booking process or stated on the invoice. The Client is responsible for ensuring that payment details are accurate and that sufficient funds are available.
5.3 If a deposit is required, the booking will not be confirmed until the deposit is received. Deposits are generally non-refundable except as provided in the cancellation section of these Terms and Conditions or where required by applicable law.
5.4 In the event of late payment, the Company may charge interest and reasonable administration fees for the collection of overdue amounts. The Company may also suspend or cancel further Services until payment has been received in full.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice prior to the scheduled start time. The required notice period and any applicable charges will be communicated at the time of booking.
6.2 If the Client cancels or reschedules with insufficient notice, a cancellation fee may be charged. This fee may reflect the time reserved, travel costs and the inability to offer the time slot to another Client.
6.3 If the cleaning team attends the Premises and is unable to gain access, or if the Services cannot be performed due to circumstances within the Clients control, the visit may be treated as a late cancellation and a call-out fee or full service fee may be charged.
6.4 The Company reserves the right to cancel or reschedule Services due to circumstances beyond its control, including but not limited to staff illness, equipment failure, severe weather or other events that make it impracticable to provide the Services. In such cases, the Company will offer an alternative appointment or, where payment has been made in advance for Services not delivered, a refund for the affected portion of the booking.
7. Client Obligations and Preparation
7.1 The Client must ensure that the Premises are reasonably prepared for the Services. This typically includes removing small items, fragile objects, valuables and clutter from the areas to be cleaned, and ensuring that power and water supplies are available where required.
7.2 The Client must inform the Company before work begins of any known defects, damage, loose fittings, wear, or particular sensitivities in carpets, rugs, upholstery, flooring or furnishings that might be affected by cleaning processes.
7.3 The presence of pets must be disclosed, and the Client must take reasonable steps to keep pets away from machinery, equipment, cleaning products and recently cleaned areas during and immediately after the Services.
7.4 The Client is responsible for ensuring appropriate supervision and safety where children, vulnerable persons or third parties are present at the Premises during the Services.
8. Service Limitations and Results
8.1 While the Company uses professional methods and equipment, it cannot guarantee the removal of all stains, odours or marks. The outcome of cleaning depends on factors including the age and type of carpet or fabric, the nature and age of stains, previous cleaning or treatments, and general condition.
8.2 Some stains may become more visible after cleaning if they were previously disguised by dirt or existing residues. The Client acknowledges that such outcomes are sometimes unavoidable and do not constitute negligence or substandard service.
8.3 The Company will exercise reasonable care to select appropriate cleaning methods and products but may decline to treat items or areas where, in its professional judgment, cleaning could cause damage.
8.4 Drying times can vary based on ventilation, temperature, humidity and the type of material cleaned. The Client is responsible for ensuring adequate ventilation and taking precautions to prevent slips, trips or falls on damp surfaces.
9. Health, Safety and Environmental Compliance
9.1 The Company will carry out the Services in accordance with applicable health and safety requirements and will take reasonable care to protect the Client, occupants and property while at the Premises.
9.2 The Client must not ask the Companys personnel to undertake any activity that is unsafe, illegal, or outside the agreed scope of Services. The Company may withdraw its personnel from any situation if they consider it unsafe or inappropriate.
9.3 The Company endeavours to use cleaning products that are suitable for general use; however, it is the Clients responsibility to inform the Company in advance of any allergies, sensitivities or specific health concerns that may be relevant to the choice of cleaning products.
10. Waste Management and Regulations
10.1 The Company will comply with applicable waste management and environmental regulations in the disposal of waste arising from the Services. This may include the handling of soiled water, used cleaning materials and other waste generated in the course of carpet or upholstery cleaning.
10.2 Ordinary waste resulting directly from the cleaning process will be removed or disposed of by the Company in a lawful manner. Where substantial or unusual waste is generated, or where local regulations require special handling, the Company may apply additional charges which will be explained to the Client wherever possible in advance.
10.3 The Client is responsible for the lawful disposal of any pre-existing waste, rubbish, furniture or materials at the Premises that are not directly created by the Services. The Company does not provide general waste clearance services unless specifically agreed as an additional service.
10.4 The Client must not request the Company to dispose of items in a way that would breach waste or environmental regulations. The Company reserves the right to refuse any request that could lead to improper disposal or environmental harm.
11. Damage, Liability and Insurance
11.1 The Company will take reasonable care when carrying out the Services. In the unlikely event of damage to the Clients property arising directly from the Companys negligence, the Client must notify the Company as soon as reasonably practicable and, in any event, within a reasonable period after becoming aware of the issue.
11.2 The Companys liability is limited to the repair or replacement cost of the item damaged, taking into account age, condition and fair wear and tear. The Company may choose to arrange repair, provide a replacement of similar quality, or make a reasonable financial contribution toward repair or replacement.
11.3 The Company is not liable for any pre-existing damage, defects, wear, fading, discolouration, loose dye, shrinkage, or deterioration that becomes apparent during or after cleaning. Nor is the Company liable for damage resulting from inherent weaknesses, improper installation, manufacturer defects, or previous cleaning or treatments not carried out by the Company.
11.4 The Company does not accept liability for indirect or consequential loss, loss of profit, loss of enjoyment, loss of business, or any loss that could not reasonably have been foreseen at the time the Agreement was made.
11.5 Nothing in these Terms and Conditions shall limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence.
12. Complaints and Service Issues
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, ideally within a reasonable period after completion of the work, so that the Company has an opportunity to investigate and address the issue.
12.2 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide an appropriate partial refund, or take other reasonable steps to resolve the issue.
12.3 Failure to notify the Company of concerns within a reasonable timeframe may affect the Companys ability to investigate and respond, and may limit any remedies that would otherwise have been available.
13. Access, Keys and Security
13.1 If the Client provides keys, access codes or other means of entry to the Premises, the Company will take reasonable care to safeguard them and to secure the Premises when leaving.
13.2 The Client is responsible for ensuring that any necessary permissions are in place for the Company to access and work at the Premises, including where the Premises are part of a shared building or managed development.
13.3 The Company is not liable for any loss arising from the Clients failure to maintain adequate security measures or from third party actions not under the Companys control.
14. Privacy and Confidentiality
14.1 The Company will handle personal and contact information provided by the Client in accordance with applicable data protection requirements. Information will be used for the purposes of managing bookings, providing Services and related administration.
14.2 The Company will treat information about the Premises and the Client as confidential and will not disclose such information to third parties except as required to deliver the Services, as permitted by the Client, or as required by law.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings made after the date of the update.
15.2 For ongoing or long-term service arrangements, the Company will take reasonable steps to inform the Client of any significant changes to these Terms and Conditions that may affect the provision of Services.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not reduce the level of service provided to the Client.
By proceeding with a booking and allowing the Services to be carried out, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
